171 Umbrella Frames | 3 years residential and commercial | The frame structures of Homecrest Soren, Arbor, and Market umbrellas are covered from structural failures for 3 years of both residential and commercial usage. Warranty includes manufacturer defects to the notch, runner, center pole, and skeleton structure. Warranty DOES NOT INCLUDE damages sustained to these umbrella frames while in any degree of tilt. Homecrest will repair, replace, or provide replacement parts at the manufacturer’s discretion. If replacement is required and your original product is no longer manufactured, we will replace it with a similar product. Homecrest will pay the warranty freight if within the first year in the Continental United States. Return of product will not be accepted without prior written approval. This warranty is not valid on umbrella frames purchased prior to September 1, 2020. Natural Series Table Tops | 3 years residential and 1 year commercial | Natural Series table tops are warranted against structural failures, finish cracks, and blisters for 3 years of residential use and 1 year of commercial usage. Failure to properly maintain the table top or store it properly during inclement weather will void the warranty. If the table top fails or the finish cracks or blisters during the warranty period, we will repair, refinish, or replace the top. Homecrest will pay the warranty freight if within the first year in the Continental United States. Return of product will not be accepted without prior written approval. Vinyl Straps | 3 years residential and 1 year commercial | Vinyl strapping is warranted from discoloration or breakage for 3 years of residential use and 1 year of commercial usage. In the unlikely event that the strap significantly discolors or breaks, Homecrest will supply replacement strap (installation labor not included). Glider bearing hangers are warranted against failure for 3 years of residential use and 1 year of commercial usage. In the unlikely event a bearing hanger fails, Homecrest will supply a replacement hanger (installation labor not included). Woven | 3 years residential and 1 year commercial | Homecrest Woven products are covered against fading, cracking, and structural failure for 3 years of residential use and 1 year of commercial usage. If replacement is required and your original product is no longer available, we will replace it with a similar product based on manufacturer's discretion (installation labor not included). Homecrest will pay the warranty freight if within the first year in the Continental United States. Return of product will not be accepted without prior written approval. Cushions | 2 years residential and 1 year commercial | The fabrics used on our cushions are warranted against tearing, discoloration, or excessive fading for 2 years of residential use and 1 year of commercial usage when maintained per the recommended care and maintenance instructions. In the event replacement is required, Homecrest will replace the cushion with the same (if available) or comparable fabric based on manufacturers discretion (installation labor not included). Homecrest will pay the warranty freight if within the first year in the Continental United States. Return of product will not be accepted without prior written approval. Miscellaneous Items | 1 year residential and commercial | The finish on coiled steel spring rocker mechanisms, plastic parts, flex plates, glides, swivel inserts, and umbrella bases is warranted for 1 year of both residential and commercial usage when maintained per the recommended care and maintenance instructions. Homecrest will repair or replace the product at the manufacturer’s discretion. Homecrest will pay the warranty freight if within the first year in the Continental United States. Return of product will not be accepted without prior written approval. If replacement is required and your original product is no longer available, we will replace with a similar product. Replacement Program | 1 year residential and commercial | All slings, cushions, parts, etc. purchased online through shop.homecrest.com or through a retailer carry a 1 year warranty from date of purchase when maintained per the recommended care and maintenance instructions. In the event replacement is required, Homecrest will replace the product with the same (if available) or comparable fabric based on manufacturer’s discretion (installation labor not included). Homecrest will pay the warranty freight if within the first year in the Continental United States. Return of product will not be accepted without prior written approval. WHAT OUR WARRANTIES DO NOT COVER These Limited Warranties are restricted to failures resulting only from normal usage and natural weathering and will not cover damage or failure of product attributable to: • Acts of God, falling objects, fire, explosions, external forces, or any similar physical damage. • Failure caused by misuse or lack of appropriate care and maintenance of the products (including rust). Refer to the care and maintenance instructions. • Damage caused by caustic chemicals and/or power washers. • Products shipped from the previous factory prior to January 1, 2008. • Glass and acrylic table tops. • Vinyl furniture covers. • Showroom samples and factory outlet purchases. • Normal fading of fabrics, straps, and painted surfaces. • Bursting and cracking of tubing and extrusion caused by exposure to moisture and freezing temperatures. • Return freight after one year. • Salt water exposure—due to the demands of salt air, weekly cleaning and quarterly waxing of painted surfaces must be maintained to prevent finish blisters and corrosion. Failure to carefully follow our care and maintenance instructions will void the warranty. CLAIMS PROCEDURE In the event that a warranty claim file needs to be opened, contact your local Homecrest retailer/commercial dealer to facilitate the process. If a local retailer/ commercial dealer is not available, you may also contact Homecrest via our website. Warranty for any refinished or replaced product shall be only for the remainder of the warranty period applicable to the original product. During the warranty process, you may be required to either return the defective merchandise or provide proof of destruction. Working through your local retailer/commercial dealer is highly recommended, when possible. Many of our retailers/commercial dealers can fix and/or handle issues immediately, saving you both time and expense in the warranty process. FREIGHT All Homecrest furniture is delivered to the carrier in factory new condition. Claims for damage or losses that occur during shipping must be noted at the time of delivery and filed with Homecrest. Send written notice of the claimed condition to Homecrest Outdoor Living, LLC, 1250 Homecrest Avenue, Wadena, MN 56482. Note: For product care and maintenance instructions, please visit www.homecrest.com/FAQ.
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