LIMITED RETAIL WARRANTY Frame OW Lee offers a twenty (20) year limited structural warranty on frames under normal use. OW Lee will, at factory option, repair or replace any OW Lee frame that has failed structurally during the warranty period from the date of purchase. To retain the warranty, regular care and maintenance is required. Finish OW Lee offers a five (5) year limited warranty for frames against blistering, peeling, or fading of the frame finish under normal use. OW Lee will, at factory option, refinish or replace your OW Lee frame if the above occurs during the warranty period from the date of purchase. Occasional rust seepage from crevices and hidden unfinished surfaces inherent in some ornate wrought iron designs is considered a care and maintenance function and is not considered a finish failure. To retain the warranty, regular care and maintenance is required. More frequent care & maintenance is required in coastal areas. Extra care and maintenance are required of any sort of metal furniture that is placed on the coast close to the salt water air. Remove salt buildup by rinsing furniture weekly and drying it with a soft cloth. Harsh cleaners should be avoided, however a gentle mild soap with water can be applied if needed. Cushions OW Lee offers a five (5) year limited warranty on the craftsmanship and construction of the cushion, sling and padded sling seat, and Sytex material under normal use. This warranty includes any fading or discoloration of the fabric. Fabrics are constructed of various types of yarns and various numbers of yarns in the warp and fill. Such variations in construction result in variations in sag and sag recovery. SUCH VARIATIONS IN SAG AND SAG RECOVERY ARE SPECIFICALLY EXCLUDED FROM THIS WARRANTY. C.O.M. fabrics are not covered under this warranty. OW Lee will, at factory option, repair or replace your OW Lee cushions if determined defective as listed above within the warranty period from the date of purchase. To retain the warranty, regular care and maintenance is required. Never use a power washer or submerge in water to clean. Porcelain Tops OW Lee offers a five (5) year limited warranty on workmanship and structural integrity of porcelain tops under normal use. Samples displayed or provided to customers are a representation of that series color and are not expressed or implied to be identical. Porcelain tiles are manufactured to mimic natural stone. Some unevenness in the table top surface is considered normal. OW Lee will, at factory option, repair or replace any top found to be defective during the warranty period from the date of purchase. To retain the warranty, regular care and maintenance is required. Fire Pit Component Parts OW Lee offers a two (2) year limited warranty on fire pit burner components under normal use. OW Lee will, at factory option, repair or replace any outdoor fire pit burner found to be defective during this warranty period from the date of purchase. To retain the warranty, regular care and maintenance is required. Other Component Parts OW Lee offers a two (2) year limited warranty on purchased component parts such as glides, fabric covers, bolts, wheels, 13’ cantilever and swivel bases, etc. that fail due to a manufacturers defect under normal use. To retain the warranty, regular care and maintenance is required. This limited warranty does not apply to any damage caused by shipping, accidents, staining, natural weathering, misuse, alterations or repairs. No other person is authorized to assume liability on behalf of OW Lee, and in no events hall OW Lee be liable for any contributory or subsequent damager elated to the merchandise purchased from OW Lee. Items Not Covered Under Warranty (Residential) • Any failure caused by unreasonable use or abuse. • Rust seepage or bleeding from crevices or hidden, non-finished surfaces inherent in some ornate wrought iron designs. • Rusting and/or oxidation of frames resulting from exposed metals that have been scratched, chipped or not maintained as outlined in the care and maintenance instructions. • Natural fading or discoloration of fabrics beyond warrant period. • C.O.M. fabrics (customer’s own material). • Normal fading of frame finish. • Accidental damage (including fire, wind or other acts of God). • Permanent stains caused by lotions, oils or other substances. • Hard-water deposits or calcium build-up due to minerals found in regional water supplies. • Table/hearth tops or bases installed and/or used with other manufacturer’s table bases, table, or hearth top, or incorrect installation of the base to the table top and fire media. • Furniture used for commercial or institutional use. (See Commercial Warranty at owlee.com.) • Items that are repaired, refinished or otherwise modified by any person or entity other than OW Lee. Freight Storage Fees Any orders, commercial or retail stored at our factory due to customer delay is subject to a freight storage fee at our discretion. Please Note: REGULAR CARE & MAINTENANCE IS EXPLICITLY REQUIRED TO RETAIN YOUR WARRANTY. Please visit www.owlee.com/customer-care/ for care & maintenance instructions. OW Lee reserves the right to modify specifications as may be necessary. Please contact the factory to confirm specifications. ½” tolerances are considered within spec. Return of Furniture PRIOR AUTHORIZATION from the factory or factory representative i s required. You must b e t he o riginal purchaser a nd be able to provide proof of purchase when you make a claim. To submit a warranty claim, contact the dealer where you purchased your furniture. If you are not sure how to contact the dealer, contact our warranty department at (800) 776-9533, via fax: (909) 947-6614 and/or via email at owleera@gmail.com. If the complaint is covered by warranty and the furniture returned within 24 months from the date of purchase, OW Lee will arrange for freight pick-up and pay the surface freight from the dealer location to the factory. The consumer is responsible for freight charges to and from the factory if beyond the timeframe stated above. Return furniture must be boxed for freight pick up. Furniture must have been used only for residential use as defined in the original purchase order. Except as expressly provided herein, OW Lee makes no warranties, whether express or implied including, but not limited to, warranties of merchantability and fitness for a p articular pu rpose. OW Lee’s limited warranty claims may only be processed directly through OW Lee by the dealer who made the sale of the merchandise. In the event the furniture style, frame finish, fabric or table top has been discontinued, OW Lee will replace the product with a similar item currently offered by OW Lee. 45
RkJQdWJsaXNoZXIy MTk1NDEz