280 Return Goods Authorization • No returns of discontinued items other then defective items still under warranty will be allowed. • All goods returned must have a return good authorization number (RGA#) attached with the product. • Return authorizations must be requested in writing by fax, mail, or email (RGA@mountainplumbing.com) within 90 days of delivery and must include original PO#, Item #, and reason for return. • If goods were ordered incorrectly, a 35% restocking charge will apply and the customer is responsible for return freight charges. • No returns on special orders. • If an item is returned as defective, and after inspection and/or testing is deemed not defective, a credit will still be issued but the customer is responsible for return freight charges and a 35% restocking fee. Payment Terms • Payment is due Net 30 Days after date of invoice. • A service charge of 1.5% per month (18% APR) will be charged on all invoices outstanding over 30 days. • No deductions for RGA’s can be taken from payments until a credit memo has been issued by Mountain Plumbing. Freight Terms • Full freight allowed on net orders of $1,000.00 per invoice within the continental United States. • Full freight allowed on net orders of $1,800.00 per invoice to Hawaii and Alaska. • Full freight allowed on net orders of $1,500.00 per invoice to Canada. Pricing • Due to increasing costs of brass and raw materials, prices and product modifications are subject to change without notice. • Publisher assumes no responsibility for typographical errors. Shortages • Shortages must be reported by the customer within 3 business days of receipt of shipped PO. Order Cancellations • Orders may be cancelled up to ship date. • Once the order is shipped, a 35% restocking charge will apply if the goods are returned (RGA required) • Customer is responsible for all return freight. Approval of Orders • All orders are subject to approval by Mountain Plumbing Products and must be submitted via fax or email (orders@ mountainplumbing.com). NO PHONE ORDERS. • Orders with special freight requirements (e.g. Next Day Air, etc) must be submitted prior to 2PM CST. • Order modifications, including cancellations, can occur up to the time of shipment with an additional $10.00 service charge if the order has already been processed. Terms and Conditions
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