Jeld-Wen Authentic Wood

30 JELD-WEN.COM JELD-WEN ® INTER IOR AND EXTER IOR DOOR SLAB AND SYSTEM L IMI TED WARRANT Y OUR WARRANTY TO YOU. . . JELD-WEN ® Products 1 are designed to create lasting value for your home. This warranty is effective for JELD-WEN products manufactured on or after June 1, 2019 for use in the United States and Canada. Any previous warranties will continue to apply to door products manufactured by JELD-WEN prior to this date. For additional information, including care and maintenance information, refer to www.jeld-wen.com or www.jeld-wen.ca . WHAT THIS WARRANTY COVERS We warrant to the original owner 2 if your JELD-WEN Product exhibits a defect in material or workmanship within the time periods from the date of purchase as specified below, we will, at our option, repair, replace or refund the purchase price of the Product or component part. Skilled labor 3 (where deemed necessary by us) to repair or replace any component is provided for one (1) year from the date of purchase. Owner-Occupied Single-Family Residence Limited Warranty Door Slabs: Except as set forth below, we warrant our door slabs, including any glass inserts, miscellaneous hardware, and accessories provided and installed by us, as follows: Door Slab Coverage Fiberglass Exterior Doors As long as you own and occupy your residence Steel Exterior Doors Ten (10) years Wood Exterior Doors Five (5) years Interior MDF Doors Ten (10) years All Other Interior Doors Five (5) years Factory Prefinish: We warrant the factory-applied prefinish on our doors against peeling, checking, or cracking for periods listed below. Should the factory prefinish be proven defective, we will at our option, replace or refinish the door or pay up to the credit indicated per opening to the current owner. (Note: this coverage applies to factory-applied finish coat options only; standard factory- applied primer is not a finish coat.) Product Coverage Refinish Credit Aurora ® Fiberglass Doors 10 years $350 per opening Other Fiberglass and Steel Doors 10 years $100 per opening Custom Exterior Wood Doors 1 year $250 per opening Custom Interior Wood Doors 1 year $150 per opening All Other Doors 1 year $100 per opening Door Frames: We warrant our door frames for one (1) year from the date of purchase. AuraLast ® Protection for Door Slabs and Frames: Our AuraLast pine wood door slabs will be free from wood decay and/or termite damage for twenty (20) years from the date of initial purchase. Our AuraLast pine door frame components will be free from wood decay and/or termite damage for as long as the original consumer owns the home in which the AuraLast wood frames are originally installed. Warranty coverage outside Canada, the contiguous 48 states and Alaska is contingent upon approval from the JELD-WEN Customer Care Department. Please contact us. Severe Weather ® Glass: We warrant each Severe Weather glass unit for ten (10) years. Retractable Screens: We warrant retractable roll screens for five (5) years. Stress Cracks: Applies to sealed glass units installed in exterior doors. Laminated glass and special glazings are excluded. Coverage for one (1) year includes replacement glass and skilled labor 3 necessary to replace the glass. Stress cracks occur when, in the first year after manufacture, the glass develops a crack without sign of impact. Commercial Limited Warranty (Other than Owner-Occupied Single-Family Residence) All Door Slabs, Components, Prefinishes, and Options: Warranty coverage is the lesser of five (5) years from the date of purchase or the period indicated above for Owner-Occupied Single-Family Residences. Transferability This warranty is not transferable. HOW TO GET ASSISTANCE If you have a problem with your JELD-WEN Door, immediately upon discovery, contact the distributor or dealer from whom you purchased our product or contact us directly: In the United States: Mail: JELD-WEN Customer Care Attn: Door Warranty Claims P.O. Box 1329, Klamath Falls, OR 97601 Phone: 800-JELD-WEN (800-535-3936) Fax: 800-436-5954 Email: CustomerServiceAgents@jeld-wen.com Web: www.jeld-wen.com/contact-us In Eastern Canada: Mail: JELD-WEN Service Department 90, rue Industrielle Saint-Appollinaire, Quebec, Canada GOS 2EO Phone: 800-463-1930 Fax: 888-998-1599 In Western Canada: Mail: JELD-WEN Service Department 550 Munroe Avenue Winnipeg, Manitoba, Canada R2K 4H3 Phone: 888-945-5627 204-668-8230 Fax: 204-663-1072 Email: wpgservice@jeld-wen.com We can respond quickly and efficiently if you provide the following: a) date and location of purchase, or product identification from the tag on the top edge of the slab, b) how to contact you, c) the address where the product can be inspected, and d) a description of the apparent problem and the product (photographs are helpful). What We Will Do Upon receiving your notification, we will send out an acknowledgment within three business days to the contact, which you have provided. We will investigate your claim and will begin to take appropriate action within 30 days after receipt of notification. If your warranty claim is denied, we may charge an inspection fee for an onsite inspection that is required or requested by you. If your claim is approved, and we choose to repair or replace the product or a component of the product, the replacement product/ component will be provided in the same specification as the original product or its nearest equivalent current product. Replacement products, components and services are warranted for the balance of the original product or service warranty, or 90 days, whichever is longer. If the claimed nonconformity is warp of a door slab, we may defer repairing or replacing the door slab for a period up to 12 months from the date of claim. It is not uncommon for a temporary warp condition to occur as the door slab adjusts to local humidity and temperature conditions. This deferral will not be counted against the warranty period. Continued on next page