72 FAQs Frequent ly Asked Quest ions Crystal Fi re® Plus Burners and Gas Fi re Pi t Tables Are these burners and fire pits UL listed? What does that mean? Yes, all of our burners are UL and ULC tested and listed. This means they have passed numerous tests to ensure safe operation meet current ANSI standards. They have undergone extensive wind, rain, and clearance tests. Can commercial burners be used in residential applications? Yes, many homeowners desire an electronic ignition burner system as it allows them to control the burner at a switch away from the burner, as well as use optional upgrades like remote controls. Is media included with the burners or fire tables? Yes, we include clear tempered fire glass gems with each Crystal Fire® Plus burner unless otherwise noted. Various lava rock, crushed glass, and colored glass are also available. If I purchase a burner for my own project, what else is needed? That depends on the project and can vary from additional controls, media, etc. You will need to specify the fuel source (LP or NG) used if it is a commercial or custom burner. We recommend working with your local OGC dealer to determine what is needed for your project. You may also contact us at sales@outdoorrooms.com. What happens to my burner or fire table when it rains? If the burner or fire table is uncovered, water will drain through the perimeter of the burner pan. Water will not drain through the burner neck or build up in the burner — it will safely drain out the bottom of the fire table. All fire tables and burners are constructed of outdoor-rated, durable materials. Can I use my OGC fire table on a wood deck? Yes, all OGC fire pits & fire tables are okay to use on a wood deck if clearances are met. Crystal Fire® Plus burners are UL, ULC, and CE tested and listed and are used in all of our outdoor fire pits. They are okay to use on concrete patios, wood decks, composite decks, etc. What regular maintenance should be performed? Regularly covering and cleaning your Crystal Fire® Plus burner will extend the life of the product and keep it performing at its best. Clean all loose debris, check fittings and tighten if necessary, ensure all gas lines are intact and free from obstructions, replace batteries in sparker if needed. Consult your manual for more information. How many BTUs per hour are produced? The BTU rating for each burner varies by size and fuel type. For exact BTU ratings, consult the burner manual. Can I roast marshmallows over my fire table or burner? Yes you can; however, this appliance has UL listed as a decorative gas appliance, not a cooking appliance. Make sure that combustible items do not end up in the burner, as it will clog the burner ports and prevent proper operation. Do I need to cover my fire table when not in use? It is not mandatory to cover the fire table, but is recommended. Our tables are constructed of materials made to withstand outdoor exposure; however, we do recommend covering if not using for extended periods. This will prevent any unwanted debris from falling onto the burner. There are optional protective covers available. Are there different Crystal Fire® Plus burner models? We have 22+ different Crystal Fire® Plus burners and burner kits in stock. All of these can be purchased as one complete unit or individual components. Custom burners are also available. See pages 39-45 for our offering of burners, sizes, controls, etc. What type of fuel can I use? You can choose from either Liquid Propane (LP), or Natural Gas (NG). Most Crystal Fire® Plus burners and stocked fire tables come set-up for LP; however, a NG conversion kit included with each unit. If converting to NG, a certified gas technician should do the installation. When ordering an electronic ignition burner, you must specify LP or NG. What is the difference between a commercial burner and a residential burner? Commercial-rated burners are often required for commercial applications (hotels, restaurants, etc.). The OGC commercial burners are identical to the residential burners except they include electronic ignition (DSI), and emergency shut off switch, and need to be ordered specifically for NG or LP. In addition, they have more options available for controls either at the burner or away from the burner. Can I operate my fire table with a smart device? Yes, we offer a Bluetooth® smart app option for our direct spark ignition system. You may interface your automated home system with our electronic ignition burners too. Contact OGC for more details. For more troubleshooting materials, visit www.outdoorrooms.com/product-support
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