Other Special Coverages Coverage Notes AuraLast® Protection for Wood Products Owner-Occupied Single-Family Residence: as long as you own and occupy your residence Coverage is for wood decay and/or termite damage in pine wood components. Warranty coverage outside Canada, the contiguous 48 states and Alaska is contingent upon approval from the JELD-WEN Customer Care Department. Please contact us. Commercial: 20 years Custom Fiberglass Door Slabs As long as you own and occupy your residence Factory Prefinish on Custom Fiberglass Doors 10 years Should the factory prefinish be proven defective, we will at our option refinish the door or pay up to $350.00 per opening to the current owner. Electric Operators 1 year Coverage includes replacement parts and skilled labor necessary to replace the operator for one year. Retractable Roll Screens 5 years How To Get Assistance If you have a problem with your JELD-WEN Product, contact the dealer/distributor or contractor from whom you purchased your product or contact us directly: In the United States: In Eastern Canada: In Western Canada: In Ontario Canada Mail: JELD-WEN Customer Care Attn: Warranty Claims P.O. Box 1329 Klamath Falls, OR 97601 JELD-WEN Service Dept 90, rue Industrielle Saint-Apollinaire, Quebec Canada GOS 2EO JELD-WEN Service Dept 550 Munroe Avenue Winnipeg, Manitoba Canada R2K 4H3 JELD-WEN Service Dept 90 Stone Ridge Road Vaughan, Ontario Canada L4H 3G9 Phone: 888-JWHelpU 888-594-3578 800-463-1930 888-945-5627 204-668-8230 800-440-2714 905-265-5700 Fax: 800-436-5954 888-998-1599 204-663-1072 905-265-5704 E-mail: jeldwenwarranty@jeld-wen.com wpgservice@jeld-wen.com Web: www.jeld-wen.com/contact-us www.jeld-wen.ca/contact-us We can respond quickly and efficiently if you provide the following: a) product identification (from the original order/invoice, spacer code, permanent label, or the window identification number found on corner of glass), b) how to contact you, c) the address where the product can be inspected, and d) a description of the apparent problem and the product (photographs are helpful). What We Will Do Upon receiving your notification, we will send out an acknowledgement within three business days to the contact, which you have provided. We will investigate your claim and will begin to take appropriate action within 30 days after receipt of notification. If your warranty claim is denied, we may charge an inspection fee for an onsite inspection that is required or requested by you. If your claim is approved, and we choose to repair or replace the product or a component of the product, the replacement product/ component will be provided in the same specification as the original product or its nearest equivalent current product. Replacement components/products are warranted for the balance of the original product warranty or 90 days, whichever is longer. If the claimed nonconformity is warp of a door slab, we may defer repairing or replacing the door slab for a period up to twelve (12) months from the date of claim. It is not uncommon for a temporary warp condition to occur as the door slab adjusts to local humidity and temperature conditions. This deferral will not be counted against the warranty period. What This Warranty Does NOT Cover JELD-WEN is not liable for damage, product failure or poor product performance due to: • Normal wear and tear, including normal wear and tear of weatherstrip; natural weathering of surfaces. Variance in color or texture of natural wood parts, and natural tarnishing of copper cladding are not considered defects. • Normal wear and tear to hardware and naturally occurring changes to hardware finishes (e.g., corrosion or tarnishing). • Exposure to chemicals (e.g. brick wash) or a harsh environment (e.g. salt spray or airborne pollutants) unless otherwise stated above. • Misuse, abuse or failure to properly finish and provide maintenance. • Alteration or modification to the Product (e.g. customer applied tints or films, paint finishes, security systems). • Any cause beyond the reasonable control of JELD-WEN (e.g. fire, flood, earthquake, other acts of nature, and acts of third parties outside of our control). • Failure to provide an adequate overhang for fiberglass doors; damage caused by extreme temperature buildup where storm doors are present. For general guidelines, see our “Appropriate Protection for Exterior Doors” in our product literature or at www.jeldwen.com/resources; for specific information pertaining to your structure, consult your contractor or other building professional. Continued on next page AURAL I NE® WI NDOWS & PAT I O DOORS | 17
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